Frequently Asked Questions
Service Areas
What areas do you service?
We currently serve Box Elder and Weber Counties in Utah, including Tremonton, Thatcher, Garland, Elwood, honeville, Brigham City, Perry, Mantua, Willard, Farr west, Pleasant View, North Ogden, and surrounding areas.
Services Offered
What type of cleanings do you offer?
We offer deep cleans, maintenance cleanings, move in and move out cleanings, post construction cleanings, office and commercial cleanings, and RV cleanings.
Do you bring your own cleaning supplies?
Yes, we bring all necessary supplies and equipment unless otherwise requested.
Can I request certain areas only?
Yes. Some clients prefer kitchen and bathroom only cleanings or want us to focus on specific rooms. Just tell us your priorities and we can customize the cleaning for you.
Do you move furniture?
We move small, lightweight items when safe. We do not move heavy furniture, large appliances, or anything that could damage the floors.
Do you wash dishes?
We recommend having dishes put away before cleaning. Dishwashing is not included so we can focus fully on cleaning your home.
What if my pets are home?
Pets are welcome! Please make sure they are comfortable with strangers and cleaning noises. If a pet gets anxious, we recommend placing them in a safe room.
Please note: We do not provide pet care services such as feeding, walking, or cleaning urine or feces.
Scheduling and Appointments
Is a deep cleaning required for first-time clients?
Yes. Every new client begins with a deep cleaning to establish a clean baseline before moving into maintenance service
How often can I schedule maintenance cleaning?
Maintenance cleanings are available on a weekly, biweekly, or monthly basis after the initial deep clean
How soon will I receive my estimate?
We’ll contact you by text within 48–72 hours with pricing and available dates.
Do I need to be home during the cleaning?
No. As long as we have access to your space, you don’t need to be present.
How should I prepare my home before the appointment?
Please have personal items picked up and dishes put away so our team can clean efficiently. If you want bedding changed, leave clean sheets on the bed. Bedding changes are available for a small additional cost.
How long will my cleaning take?
Times vary based on home size, condition, and the type of cleaning. Deep cleans take longer, while maintenance cleanings are usually quicker. You will receive a time estimate when booking.
Can I cancel or reschedule my appointment?
Yes. Please give us at least 24 hours notice. Cancellations made with less than 24 hours may incur a fee.
What if I need to pause services?
You can pause anytime. If too much time passes, a deep clean may be needed before returning to maintenance pricing.
Do you send reminders?
Yes, we send reminders a few days before your appointment, the day before, and a message when the team is on their way.
Are there contracts or long-term commitments?
No. There are no contracts or long-term commitments required.
Pricing and Payment
How much do services cost?
Pricing depends on home size, condition, and service type. Deep cleans are priced with a range. Maintenance cleanings have set rates for weekly, biweekly, and monthly schedules. Estimates are always free with no commitment.
Do I need a contract?
No contract is required. Pricing stays the same when your cleanings are done consistently. If too much time passes between cleanings, rates may adjust.
What forms of payment do you accept?
We accept most electronic payments. Cleanings must be paid the same day of service.
Is tipping required?
No, tipping is not required, but it is always appreciated. Many clients use our QR code, same form of payment or tip in person.
Quality and Safety
Do you offer a satisfaction guarantee?
Yes. If something was missed, please contact us within 24 hours and we will return to fix it.
Do I get the same cleaner every time?
We do our best to send the same cleaning tech or team, but it may vary based on schedules. All cleaners follow the same detailed checklist to ensure consistency.
Is Yes2Clean licensed and insured?
Yes, we are fully insured for your peace of mind.
What if something is broken or damaged during the cleaning?
We take great care when cleaning your home or business. If an accident happens, we will notify you immediately and work to resolve it quickly.
We ask customers to let us know if there are items they prefer not to have cleaned. Securing fragile or valuable items is the customer’s responsibility.
Booking
How do I book a cleaning?
Fill out the form on get a free quote page. We will reach out by text and request photos to provide an accurate estimate.
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